Return policy

Effective Date: 30 September , 2024
At drop, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our return policy below:

1. Eligibility for Returns

Return Period: You may return unused and unopened products within 30 days of the purchase date.
Condition: Products must be in their original packaging, unopened, and in resalable condition. Products that have been opened, used, or damaged are not eligible for return.

2. How to Initiate a Return

To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at dropskinncare@gmail.com to
request a return authorization.
Provide Information: Include your order number, the item(s) you wish to return, and the reason for the return in your message.
Receive Instructions: We will provide you with detailed return instructions and a return shipping label, if applicable.

3. Return Shipping

Cost of Shipping: Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent, damaged item).
Shipping Method: We recommend using a trackable shipping service or purchasing
shipping insurance for items over Rs.10,000, as we cannot guarantee that we will receive your returned item.

4. Refund Process

Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.

5. Exchanges

We currently do not offer exchanges. If you wish to exchange a product, please return the item following the steps outlined above and place a new order for the desired product.

6. Final Sale Items

Certain items are marked as final sale and cannot be returned. This includes, but is not limited to:
Sale items
Items marked as non-returnable

7. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.

8. Contact Information

If you have any questions or need assistance regarding our return policy, please contact us at:
Email: dropskinncare@gmail.com